Contact PTLA

Pine Tree Legal helps over 6,000 clients every year. We cannot help everyone who asks us for help. Sometimes we can’t help because it’s an area of the law we do not do. Sometimes we can’t help because of our funding. We try to help as many people as we can.

Recent Phone Issues, Rental Relief Fund Confusion

Phone Issues

We are having widespread problems with our phone system. We also experience high call volumes. These problems cause our phone lines to sometimes ring as 'busy.'  The best way to get a hold of us is to call during our phone hours:

  • (207) 774-8211

Mondays 12:00 - 2:30

Tuesdays 9:00 - 11:30

Thursdays 9:00 - 11:30

If that number is busy, you can try one of our other numbers:

  • (207) 764-4349
  • (207) 942-8241
  • (207) 622-4731
  • (207) 784-1558
  • (207) 255-8656

Rental Relief Fund Confusion

We cannot help you with your rent. We know that there has been confusion after the pause of the Emergency Rental Assistance program. But, we do not have funds to help people pay rent.

We do have funding to give legal advice and represent Maine renters who are facing eviction or many other housing-related legal issues. If you are facing eviction please call us during our call center hours, listed above. 

If you need help with something like a landlord-tenant issue, public benefits (TANF, SNAP, etc.), a debt, or many other common legal issues, use the information above to contact us. We will not be able to help you with criminal or family law cases. Click on the county where you live if you need the address of fax number for your local office.

Aroostook County
Washington and Hancock Counties
Penobscot, Piscataquis, and Waldo Counties
Kennebec, Somerset, Knox, and Lincoln Counties
Androscoggin, Oxford and Franklin Counties
Cumberland, York, and Sagadahoc Counties

Pine Tree Legal Assistance is only able to help people who live in Maine, or have a legal problem in Maine. If you live in another state and you need legal help contact your local legal aid organization

Specialty Units

We may have a statewide specialty unit that can help you with specific issues:

  • The Family Law and Victim Rights Unit helps survivors of sexual assault, domestic violence, and stalking with protection orders, family matters, and related legal issues.
  • The Consumer Unit helps people with foreclosure, student loan, used car purchase issues, credit card collection defense, and some other consumer defense issues. (Call your local office to reach the Consumer Unit).
  • The Indigenous Peoples Unit helps Indigenous people with matters before the Penobscot Nation Tribal Court or Passamaquoddy Tribal Courts, with limited civil matters before state courts in Maine, and other matters in Maine or in the Wabanaki communities related to status as a member of a federally-recognized Tribe or First Nation.
  • The Tax Unit helps people with federal tax issues.
  • The Farmworker Unit helps farmworkers with their legal issues.
  • Kids Legal helps parents and children with legal and education issues related to minor children, excluding divorce and parental rights.
  • The Veterans Unit advocates for veterans in Maine, especially around issues of health and homelessness.

Holiday Closures

All Pine Tree Legal Assistance offices are closed for the following holidays and observances each year. If certain holidays fall on a weekend day, we may be closed the Friday before the holiday, or the following Monday. We will post updates for each closure, but to best plan how to contact us, keep in mind we are closed on the following days:

  • New Year's Day
  • Dr. Martin Luther King Jr. Day
  • Washington's Birthday (Presidents' Day)
  • Patriots' Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Indigenous Peoples Day
  • Veterans Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas Day

 

Administrative Office

The Administrative Office of Pine Tree Legal Assistance supports all six regional offices. It includes the Executive Director and staff responsible for Pine Tree’s financial systems, grants and fundraising, pro bono services, and informational technology. It also manages Pine Tree’s websites, including www.ptla.org, www.statesidelegal.org and www.kidslegal.org.

The Administrative Office does not handle requests for legal assistance.

Telephone: (207) 774-4753 x 1267

Mailing Address:

P.O. Box 547
Portland, ME 04112

Aroostook County 

Address:

373 Main Street
Presque Isle ME 04769

Fax    (207) 764-2455

Washington and Hancock Counties

Address:

13 Cooper Street
P.O. Box 278
Machias, Maine 04654

Fax (207) 255-8657

Penobscot, Piscataquis, and Waldo Counties

Address:

115 Main Street, 2nd floor
Bangor ME 04401

Fax (207) 942-8323

Kennebec, Somerset, Knox, and Lincoln Counties

Address:

39 Green Street
P.O. Box 2429
Augusta ME 04338

Fax (207) 623-7774

Androscoggin, Oxford and Franklin Counties

Address:

95 Park Street, 3rd Floor
PO Box 398
Lewiston, ME 04243

Fax (207) 783-8774

Cumberland, York, and Sagadahoc Counties

Address:

(Physical)
88 Federal Street
Portland, ME 04101
 
(Mailing)
PO Box 547
Portland, ME 04112

Fax (207) 828-2300

Client Complaints and Grievance Policy

If you were denied services and believe it was unfair, or if you are a client and have a complaint about PTLA, follow the instructions in our Client Grievance Policy to have your concerns heard.