Pine Tree Legal helps over 6,000 clients every year. We cannot help everyone who asks us for help. Sometimes we can’t help because it’s an area of the law we do not do. Sometimes we can’t help because of our funding. We try to help as many people as we can.
Recent Phone Issues, Rental Relief Fund Confusion
Phone Issues
We are having widespread problems with our phone system. We also experience high call volumes. These problems cause our phone lines to sometimes ring as 'busy.' The best way to get a hold of us is to call during our phone hours:
- (207) 774-8211
Mondays 12:00 - 2:30
Tuesdays 9:00 - 11:30
Thursdays 9:00 - 11:30
If that number is busy, you can try one of our other numbers:
- (207) 764-4349
- (207) 942-8241
- (207) 622-4731
- (207) 784-1558
- (207) 255-8656
Rental Relief Fund Confusion
We cannot help you with your rent. We know that there has been confusion after the pause of the Emergency Rental Assistance program. But, we do not have funds to help people pay rent.
We do have funding to give legal advice and represent Maine renters who are facing eviction or many other housing-related legal issues. If you are facing eviction please call us during our call center hours, listed above.
If you need help with something like a landlord-tenant issue, public benefits (TANF, SNAP, etc.), a debt, or many other common legal issues, use the information above to contact us. We will not be able to help you with criminal or family law cases. Click on the county where you live if you need the address of fax number for your local office.
Aroostook County
Washington and Hancock Counties
Penobscot, Piscataquis, and Waldo Counties
Kennebec, Somerset, Knox, and Lincoln Counties
Androscoggin, Oxford and Franklin Counties
Cumberland, York, and Sagadahoc Counties
Pine Tree Legal Assistance is only able to help people who live in Maine, or have a legal problem in Maine. If you live in another state and you need legal help contact your local legal aid organization
Specialty Units
We may have a statewide specialty unit that can help you with specific issues:
- The Family Law and Victim Rights Unit helps survivors of sexual assault, domestic violence, and stalking with protection orders, family matters, and related legal issues.
- The Foreclosure Unit helps people who could lose their homes to foreclosure. (Call your local office to reach the Foreclosure Unit)
- The Indigenous Peoples Unit helps Indigenous people with matters before the Penobscot Nation Tribal Court or Passamaquoddy Tribal Courts, with limited civil matters before state courts in Maine, and other matters in Maine or in the Wabanaki communities related to status as a member of a federally-recognized Tribe or First Nation.
- The Tax Unit helps people with federal tax issues.
- The Farmworker Unit helps farmworkers with their legal issues.
- Kids Legal helps parents and children with legal and education issues related to minor children, excluding divorce and parental rights.
- The Veterans Unit advocates for veterans in Maine, especially around issues of health and homelessness.
Holiday Closures
All Pine Tree Legal Assistance offices are closed for the following holidays and observances each year. If certain holidays fall on a weekend day, we may be closed the Friday before the holiday, or the following Monday. We will post updates for each closure, but to best plan how to contact us, keep in mind we are closed on the following days:
- New Year's Day
- Dr. Martin Luther King Jr. Day
- Washington's Birthday (Presidents' Day)
- Patriots' Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Indigenous Peoples Day
- Veterans Day
- Thanksgiving
- Day after Thanksgiving
- Christmas Day
Administrative Office
The Administrative Office of Pine Tree Legal Assistance supports all six regional offices. It includes the Executive Director and staff responsible for Pine Tree’s financial systems, grants and fundraising, pro bono services, and informational technology. It also manages Pine Tree’s websites, including www.ptla.org, www.statesidelegal.org and www.kidslegal.org.
The Administrative Office does not handle requests for legal assistance.
Telephone: (207) 774-4753 x 1267
Mailing Address:
P.O. Box 547Portland, ME 04112
Aroostook County

Address:
Presque Isle ME 04769
Fax (207) 764-2455
Washington and Hancock Counties 
Address:
13 Cooper StreetP.O. Box 278
Machias, Maine 04654
Fax (207) 255-8657
Address:
115 Main Street, 2nd floorBangor ME 04401
Fax (207) 942-8323
Address:
39 Green StreetP.O. Box 2429
Augusta ME 04338
Fax (207) 623-7774
Androscoggin, Oxford and Franklin Counties 
Address:
95 Park Street, 3rd FloorPO Box 398
Lewiston, ME 04243
Fax (207) 783-8774
Cumberland, York, and Sagadahoc Counties 
Address:
88 Federal Street PO Box 547Portland, ME 04112
Fax (207) 828-2300
Client Complaints and Grievance Policy
If you were denied services and believe it was unfair, or if you are a client and have a complaint about PTLA, follow the instructions in our Client Grievance Policy to have your concerns heard.