Pine Tree Legal helps over 6,000 clients every year. We cannot help everyone who asks us for help. Sometimes we can’t help because it’s an area of the law we do not do. Sometimes we can’t help because of our funding. We try to help as many people as we can.
October 2022 Notice: Recent Phone Issues, Rental Relief Fund Confusion
We are having widespread problems with our phone system. These problems are causing our phone lines to ring as 'busy' when they are not. We know this is frustrating - we are frustrated, too. We are doing everything in our power to work with our phone providers to fix these issues. Until then, if you try calling any of our offices during our call-in hours and get a busy signal, try another one of our office numbers.
PTLA Office numbers:
- (207) 764-4349
- (207) 942-8241
- (207) 622-4731
- (207) 784-1558
- (207) 774-8211
- (207) 255-8656
PTLA Weekly Call-In Hours:
- Mondays 12:00p.m. - 2:30p.m.
- Tuesdays 9:00a.m. - 11:30a.m.
- Thursdays 9:00a.m. - 11:30a.m.
Rental Relief Fund Confusion
We cannot help you with your rent. We know that there has been confusion after the pause of the Emergency Rental Assistance program. But, we do not have funds to help people pay rent.
We do have funding to give legal advice and represent Maine renters who are facing eviction or many other housing-related legal issues. If you are facing eviction please call us during our call center hours, listed above.
If you need help with something like a landlord-tenant issue, public benefits (TANF, SNAP, etc.), a debt, or many other common legal issues, use the information above to contact us. We will not be able to help you with criminal or family law cases. Click on the county where you live if you need the address of fax number for your local office.
Washington and Hancock Counties
Penobscot, Piscataquis, and Waldo Counties
Kennebec, Somerset, Knox, and Lincoln Counties
Androscoggin, Oxford and Franklin Counties
Cumberland, York, and Sagadahoc Counties
Pine Tree Legal Assistance is only able to help people who live in Maine, or have a legal problem in Maine. If you live in another state and you need legal help contact your local legal aid organization
We may have a statewide specialty unit that can help you with specific issues:
- The Family Law and Victim Rights Unit helps survivors of sexual assault, domestic violence, and stalking with protection orders, family matters, and related legal issues.
- The Foreclosure Unit helps people who could lose their homes to foreclosure. (Call your local office to reach the Foreclosure Unit)
- The Indigenous Peoples Unit helps Indigenous people with matters before the Penobscot Nation Tribal Court or Passamaquoddy Tribal Courts, with limited civil matters before state courts in Maine, and other matters in Maine or in the Wabanaki communities related to status as a member of a federally-recognized Tribe or First Nation.
- The Tax Unit helps people with federal tax issues.
- The Farmworker Unit helps farmworkers with their legal issues.
- Kids Legal helps parents and children with legal and education issues related to minor children, excluding divorce and parental rights.
- The Veterans Unit advocates for veterans in Maine, especially around issues of health and homelessness.
All Pine Tree Legal Assistance offices are closed for the following holidays and observances each year. If certain holidays fall on a weekend day, we may be closed the Friday before the holiday, or the following Monday. We will post updates for each closure, but to best plan how to contact us, keep in mind we are closed on the following days:
- New Year's Day
- Dr. Martin Luther King Jr. Day
- Washington's Birthday (Presidents' Day)
- Patriots' Day
- Memorial Day
- Independence Day
- Labor Day
- Indigenous Peoples Day
- Veterans Day
- Day after Thanksgiving
- Christmas Day
The Administrative Office of Pine Tree Legal Assistance supports all six regional offices. It includes the Executive Director and staff responsible for Pine Tree’s financial systems, grants and fundraising, pro bono services, and informational technology. It also manages Pine Tree’s websites, including www.ptla.org, www.statesidelegal.org and www.kidslegal.org.
The Administrative Office does not handle requests for legal assistance.
Telephone: (207) 774-4753 x 1267
Mailing Address:P.O. Box 547
Portland, ME 04112
Presque Isle ME 04769
Fax (207) 764-2455
Address:13 Cooper Street
P.O. Box 278
Machias, Maine 04654
Fax (207) 255-8657
Address:115 Main Street, 2nd floor
Bangor ME 04401
Fax (207) 942-8323
Address:39 Green Street
P.O. Box 2429
Augusta ME 04338
Fax (207) 623-7774
Address:95 Park Street, 3rd Floor
PO Box 398
Lewiston, ME 04243
Fax (207) 783-8774
Address:88 Federal Street PO Box 547
Portland, ME 04112
Fax (207) 828-2300
Client Complaints and Grievance Policy
If you were denied services and believe it was unfair, or if you are a client and have a complaint about PTLA, follow the instructions in our Client Grievance Policy to have your concerns heard.